Who we are
Elisian Ltd ("Elisian", "we", "us", "our") is a company registered in England and Wales (Company No. 10276624), with its registered office at Cobalt 3.1, Silver Fox Way, Newcastle, UK. We are the data controller for the personal data described in this policy.
If you have any questions about this policy or how we handle your data, please contact us at hello@elisian.co.uk.
What data we collect
We may collect and process the following categories of personal data:
- Contact information — name, job title, organisation, email address, and telephone number, provided when you submit an enquiry via our website or contact us directly
- Usage data — information about how you use our website, including pages visited, time spent, and referring URLs, collected via analytics cookies (with your consent)
- Communications — records of correspondence when you contact us by email or phone
- Client account data — data processed within our platform on behalf of clients, for which Elisian acts as a data processor
How we use your data
We use personal data for the following purposes:
- To respond to enquiries and provide information about our products and services
- To manage our client relationships and deliver contracted services
- To improve our website and understand how visitors use it
- To comply with legal and regulatory obligations
Legal basis for processing
We process personal data on the following legal bases under UK GDPR:
- Legitimate interests — responding to enquiries and maintaining business relationships
- Contract performance — delivering services to clients
- Consent — analytics cookies, where you have given explicit consent
- Legal obligation — where required by law
Data sharing
We do not sell personal data. We may share data with trusted third-party service providers who assist us in operating our website and delivering our services (for example, cloud hosting providers). All third parties are required to handle data in accordance with UK GDPR and our data processing agreements.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Contact enquiry data is typically retained for 24 months. Client data is retained in accordance with the terms of the relevant service agreement.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (in certain circumstances)
- Object to or restrict processing of your data
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at hello@elisian.co.uk.
Cookies
Our website uses essential cookies to function and, with your consent, analytics cookies to help us understand how visitors use the site. You can manage your cookie preferences at any time using the cookie banner on our website.
Changes to this policy
We may update this policy from time to time. The date of the most recent revision is shown at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.